Refund policy
At Eurodeli & Liquor we want you to be happy with your order. This policy sits alongside your rights under the Australian Consumer Law (ACL), which are not excluded by anything below.
Your consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind
Because we sell food and perishable goods, we are generally unable to accept change-of-mind returns on:
- Perishable items (deli meats, cheeses, seafood, prepared foods, bakery, fresh and chilled goods);
- Alcohol and other liquor products; and
- Any item where the seal or packaging has been opened.
Faulty, damaged, incorrect or unsafe items
If an item is faulty, damaged, past its use-by or best-before date on collection, or not what you ordered, please contact us within 24 hours of collection (for perishables) or 48 hours (for packaged goods) with your order number and a photo where possible. We will arrange a replacement or refund.
How refunds are issued
Approved refunds are made to your original payment method. Card refunds typically take 3 to 5 business days to appear, depending on your bank.
Alcohol
For health, safety and legal reasons we cannot accept returns of alcohol due to change of mind. Faulty or corked products will be replaced or refunded in line with the ACL.
Contact
Email eurodeli.shops@gmail.com or call +61 2 8798 6574 during trading hours.